Privacy policy

Before Dan from Todai implemented the Success Team, his biggest challenge was not knowing what was important to focus on regarding employee satisfaction. He lacked insight into his employees' well-being, so he could act and address potential issues before they grew too large. Dan also faced the challenge of not having a natural process for taking a structured overview of how the team was doing. This was especially problematic for Dan, who is the CEO of a startup and therefore has much more than management as his responsibility.

The information we collect:

We can automatically collect certain information from users each time they interact with the Platform, including when they complete surveys or participate in other activities. Specifically, we may collect the following information:

A) details about the user's use of the Platform, such as date, time, location, frequency, and duration of use; B) additional information from the user's employer where necessary to verify the user's eligibility to access and use the Platform; C) technical information about the user's device, including IP address, URL clickstreams, unique device identifiers, operating system, and network and browser type, for system administration and analytical purposes; and D) other information about the user's use of the Platform, such as the pages visited, time spent on the Platform, and data files uploaded. We take our responsibility to protect users' information and privacy very seriously, and we will only use this information as necessary to provide and improve our services to users. This information may be linked to the user's profile, which is relevant to facilitate these services.

Information we collect from employees:

We may receive personal information about our users from their employers or through their use of the Platform. This may include their name, age, business email address, company phone number, job title, seniority level, department, start date of employment, year of birth, and immediate manager. This information is used to create a user profile that enables access to the platform and facilitates the sending of surveys, feedback requests, and other communications. We take all precautions to protect the confidentiality and privacy of this information and use it solely to provide our services to our users.

Protecting our users' privacy and confidentiality is our top priority. We ensure that individual survey results are never published and only present aggregated data based on a normal distribution. Our approach to data analysis combines data from multiple users to generate statistical summaries that highlight trends and patterns while maintaining the anonymity of our users.

If we intend to use individual responses in the future, we will only do so to provide users with insights into their own well-being, with their explicit consent. We take all precautions to protect the privacy and security of their information and do not share individual information with third parties or use it for other purposes.

We are committed to maintaining the highest standards for protecting our users' privacy and will continue to prioritize the security and confidentiality of their information at all times.

User rights

Under GDPR, users have certain rights regarding their personal data. Successteam is committed to respecting and protecting these rights. Users therefore have the right to access, rectify, delete, and restrict the processing of their personal data. Users also have the right to object to the processing of their personal data and to data portability. To exercise these rights, users can contact the Success Team using the contact details in this privacy policy. The Success Team will respond to any request to exercise these rights in accordance with the requirements of GDPR. Please note that in certain cases, we may be unable to accommodate a user's request, for example, if it would conflict with our legal obligations or if we have a legitimate interest in processing the data.

Contact us if you wish to exercise any of these rights.

How long do we store your personal data:

If your employer removes you from their work area, we will retain your data to allow you to access historical data at a later date, for example, to track personal well-being or to bring data into a new work area with a new employer. However, if you delete your personal account, we will anonymise or delete your personal data.

We will not retain your personal data longer than is reasonably necessary to fulfil our obligations under this privacy policy or in accordance with our legal rights and obligations. Please note that aggregated and anonymised data, as well as any information that is not personal data, may be retained indefinitely.

Non-personal or aggregated information that we collect:

When you access our service, we may automatically collect non-personally identifiable information from you, such as IP host address, pages viewed, browser type, operating system, referring service, search information, device type, page views, usage, and browsing habits on the service, and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a specific geographical location) in a way that does not identify any individual. We may also aggregate information collected offline in connection with the service, obtain non-personally identifiable information from third-party sources (as defined in Art. 4 No. 10 GDPR), and develop aggregate information by anonymizing previously collected personally identifiable information.

It is possible that when collecting non-personally identifiable information through automated means, we may inadvertently collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. Although we will make reasonable efforts to prevent such inadvertent data collections, the possibility still exists. If you believe that we have accidentally collected your personal information, please notify us at info@successteam.com.

Information Usage:

We will only use your personally identifiable information, as defined in Art. 4 No. 2 and Art. 4 No. 4, and in accordance with Art. 6 No. 1 and Art. 12 of the GDPR, as described below, unless you have specifically given consent to another type of use, either at the time of collecting the personally identifiable information from you or through another form of consent from you or notification to you:

We may share your personally identifiable information that is collected in connection with the provision of the service.
We may use your personally identifiable information to respond to your inquiries or requests.
We may use your personally identifiable information to send you emails from time to time about our services, but we will not provide your personally identifiable information to third parties to contact you directly, unless permitted in this privacy policy, or you give your consent.

We may disclose personally identifiable information as required by law or legal process.

We may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of law, rule or regulation or the terms or policies of our services or our sponsors.

We may transfer your personally identifiable information in connection with the sale or merger or change of control of Success Team or the department responsible for the services to which your personally identifiable information is linked.

We may share your personally identifiable information with a subsidiary of Successteam that is in the same corporate group as us, provided their privacy practices are substantially similar to ours. Non-personally identifiable or aggregated information may be used by us for any purpose permitted by law and may be shared with an unlimited number of parties, provided that such information does not specifically identify you.

Cookies and Similar Technologies:

“Cookies” (defined in Consideration 30 GDPR) are information that can be placed on your computer by a service for the purpose of facilitating and improving your communication and interaction with that service. Many services use cookies for these purposes. We may use cookies (and similar elements such as clear gifs, web beacons, tags, etc.) on our service to personalize your visit and for other purposes to make your visit more convenient or to enable us to improve our service. We may also use and place cookies (and similar elements) on your computer from our third-party service providers in connection with the service, such as an analytics provider that helps us manage and analyze service usage, as described more fully below. Additionally, our advertisers and business partners may place cookies and similar elements on your computer when you use our service. You can stop or limit the placement of cookies on your computer or delete them from your browser by adjusting your web browser settings, in which case you can still use our service, but this may affect some of its functionalities. Cookies and similar elements are not used by us to automatically retrieve personally identifiable information from your computer without your knowledge.

If you delete your cookies, switch browsers, or use a different cookie, our cookie (or an opt-out cookie) may no longer work, and you will need to enter (or opt-out) again.

Analytics:

We use analytics services that use cookies, JavaScript, and similar technologies to help us analyze how users interact with the Service. The information generated by these services regarding your use of the Service (including your IP address or a shortened version of your IP address) is transmitted to and stored by the analytics service providers on their servers. These service providers will use this information for the purpose of evaluating your and other users' use of the Service, compiling reports for us on the website's activity, and providing other services related to the website's activity and internet usage. We also use Google conversion tracking and/or similar services to help us understand your and other users' use of the Service. Please see https://support.google.com/adwords/answer/1722022?hl=da for more information on conversion tracking provided by Google.

Automatically collected information:

When you access the Service or open one of our HTML emails, we may automatically collect certain information from your system using cookies and other types of tracking technologies. This 'automatically collected' information may include internet protocol address ('IP address'), a unique user ID, device type, device identifiers, browser types and languages, referring and exit pages, platform type, version of installed software, system type, the content and pages you access on the Service, the number of clicks, time spent on pages, dates and times you visit the Service, and other similar information. Depending on the laws of your country of residence, your IP address may legally be considered personally identifiable information.

Security:

The security of your personally identifiable information is very important to us and complies with Article 32 of the GDPR. When we collect your personally identifiable information online, we make reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorized access by third parties such as hackers, and your use of our Service indicates your acceptance of this risk. We have implemented reasonable physical, electronic, and administrative procedures to protect the information we collect. Only employees who need access to your information to perform their tasks are authorized to access your personally identifiable information.

Other services:

As a convenience for you, we can provide links to third-party services from our service. We are not responsible for the privacy practices or the content of these third-party sites. When you link away from our service, you do so at your own risk.

Changes to this privacy policy:

We reserve the right to change, modify, add or remove parts of this privacy policy at our discretion and at any time. If we ever plan to use personally identifiable information in a way that significantly differs from this privacy policy, including sharing such information with multiple third parties, we will post such changes here and give you the opportunity to opt out of such different use. Your continued use of the service and our services after the publication of any changes to this privacy policy means that you accept such changes.

Communication with the Success Team:

By providing your contact information through channels, including but not limited to your email address (collectively referred to as "Channels"), you expressly consent to receive communication from us. We may use the channels to communicate with you, send information that you have requested, or send information about other products or services developed or provided by us or our business partners, provided that we will not give your contact information to another party to promote their products or services directly to you without your consent or as described in this privacy policy.

Any communication or material you send to us via email or otherwise, including data, questions, comments, suggestions, or similar, is and will be treated as non-confidential and non-proprietary. Except to the extent expressly covered by this privacy policy, anything you send or publish may be used by us for any purpose, including, but not limited to, reproduction, publication, disclosure, transmission, broadcast, and dissemination. Furthermore, you expressly agree that we may freely use all ideas, concepts, know-how, or techniques contained in any communication you send to us, as well as any data developed using the content of such communication, without compensation and for any purpose, including but not limited to the development, manufacture, and marketing of products and services using such information.

No rights for third parties:

This privacy policy does not create rights enforceable by third parties, nor does it require the disclosure of personal information about users of the service.

Terms of use for the site:

The use of this service is subject to the terms and conditions (“Terms”) and is governed by them. This privacy policy is incorporated into the terms. Your use of or access to the Service constitutes your acceptance of being bound by these provisions. IF YOU DO NOT ACCEPT THE TERMS AND THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR OTHERWISE USE THE SERVICE.

Consent:

We understand the importance of obtaining proper consent for the use of personal data, and we are committed to complying with all relevant laws and regulations, including GDPR. By marking the appropriate consent field or otherwise communicating your consent to us (either via phone, email, or other means), you confirm that you have read and understood this privacy policy, and give your consent to our use of your personal data in accordance with it. If you provide us with someone else's personal data, for example by inviting them via email, you confirm that you have obtained their consent to share this data with us, and that we may use and share it in accordance with this policy. If at any time you wish to withdraw your consent, please contact us using the information provided in this policy. Please note that withdrawing consent may affect our ability to provide certain services to you.

Servers:

Our servers are maintained in Germany and Romania. By using the Service, you give us your free and specific consent to export your personally identifiable information to Germany and Romania and to store and use it in Germany and Romania as outlined in this privacy policy. You understand that data stored in Germany and Romania may be subject to legal requests from courts or law enforcement authorities in Germany and Romania.

Applicable law:

This privacy policy and our legal obligations hereunder are governed by the laws of Denmark, regardless of your location. You hereby consent to the exclusive jurisdiction and venue of the courts in Denmark in all disputes arising in connection with or relating to the Services.